FAQ

I am not satisfied with my product, what should I do?

If you are unsatisfied with your product, please contact our customer service team at info@cabana-case.com and let us know the issues you are having with your product. Please also include a photo of the front and back of your product, and we will strive to assist you as soon as possible!

Can I cancel my order?

If you contact us within 1 hour of placing your order, it is almost always possible to cancel your order.

My item is faulty, what should I do?

If your product is faulty or damaged, please send an email to info@cabana-case.com with your order number and photos of the damage.

What is your return policy?

Please visit our return policy for more information.

How do I return an item to you?

Please visit our return policy for more information.

Which countries do you ship to?

We ship worldwide!

Will customs fees or taxes be applied?

Customs and import fees are charged once an item has arrived in the destination country. Unfortunately, we have no control over what these fees are, as customs and import policies vary from country to country. We recommend finding out what these fees might be before placing your order. Customs or import fees do not apply to orders within the EU.

What payment methods do you offer?

We currently accept Visa, Mastercard, American Express, Klarna, and PayPal.

Can I track the status of my order?

Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your shipment on our tracking page.